Customer Care (3 hours)
The General Workers’ Union (GWU) Youths will be organising a thorough 3 hour long course in Customer Care. This course will consist of the meaning of effective communication, how to create a positive first impression, how to adopt a professional style when communicating, how to exceed expectations and how to cope with disappointed and angry customers. Certification will be issued by MISCO. This course will be free of charge and will be taking place at the General Workers’ Union, Memorial Building, South Street, Valletta, VLT 1103.